FAQ

Delivery

Do we ship internationally?

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Yes, we ship all over the world. We use the Royal Mail for all of our shipping services - the shipping costs will be calculated within the cart on check out.

When will I receive my order?

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This depends on your location. Orders within the UK are sent out with RM48, so they usually arrive at their destination 2 days after dispatch. Orders to our fellow European neighbors usually take 5-7 working days from dispatch. The rest of the world is 5 - 10 working days from dispatch. 

Cancelling/ Amending an order

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If your order has already been dispatched or processed - this means it's too late to cancel. But please get in touch with us as soon as possible, as we may still be able to amend your order if it's not yet been dispatched. 
Call +44 114 132 8870 - it's quicker to amend orders via the phone.

My order hasn't arrived yet, what should I do?

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Depending on the delivery option you selected you should allow up to 10 working days for your parcel to be delivered, if your parcel has not been delivered by this time please contact us as soon as possible and we will look into it. 

Can I collect my order?

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Feel free to collect your order, but please make sure you contact us first to make sure your order has been printed and is ready for collection. See our contact page here.

Returns & Exchanges

Can I return my order?

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We always aim to make sure our customers love our products, but if you do need to return an order, we’re happy to help. Please return it with a completed returns form requesting an exchange or refund.

Our Returns address:
Banana Industries
Unit 8 - 10 Kingfisher Works
Neepsend Lane
Sheffield
S38AU

Full instructions can be found on the returns form here. Customers are responsible for the cost of returning items to us unless your order was cancelled under the UK Distance Selling Regulations, or if the order was faulty or incorrect.

Please do not return clearly worn goods, we will not accept items that have been washed or sprayed with perfume of any kind. 

Clothing Sizes

Size guides

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Please bare in mind we print every t-shirt to order, so try and get the size right first time : ). We've tried our best to provide accurate sizing guides, you can find these on each product page, so take a little extra time to get the right fit - it's for both our benefits!

Sponsorship

Do we sponsor people?

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As much as would love to sponsor people, unfortunately we cannot afford it (one day!!). Instead, we often hook people up with free gear - if they fit the criteria of a rad representative for the Banana Clan.

Otherwise, drop us a nice note in your order, and we'll make sure to hook you up with stickers. Oh, and don't forget to tag us on social media for a chance to feature on any of our platforms & Clan Section 

Big love from the Banana Bro's!

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