FAQ

Delivery

Do we ship internationally?

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Yes, we ship all over the world. We use the Royal Mail for all of our shipping services - the shipping costs will be calculated within the cart on check out.

When will I receive my order?

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This depends on your location. Orders within the UK are sent out with RM48, so they usually arrive at their destination 2 days after dispatch. Orders to our fellow European neighbors usually take 5-7 working days from dispatch. The rest of the world is 5 - 10 working days from dispatch. 

Cancelling/ Amending an order

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If your order has already been dispatched or processed - this means it's too late to cancel. But please get in touch with us as soon as possible, as we may still be able to amend your order if it's not yet been dispatched. 
Call +44 114 132 8870 - it's quicker to amend orders via the phone.

My order hasn't arrived yet, what should I do?

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Depending on the delivery option you selected you should allow up to 10 working days for your parcel to be delivered, if your parcel has not been delivered by this time please contact us as soon as possible and we will look into it. 

Can I collect my order?

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Feel free to collect your order, but please make sure you contact us first to make sure your order has been printed and is ready for collection. See our contact page here.

Returns & Exchanges

Can I return my order?

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We always aim to make sure our customers love our products, but if you do need to return an order, we’re happy to help. Please return it with a completed returns form requesting an exchange or refund.

Our Returns address:
Banana Industries
Unit 8 - 10 Kingfisher Works
Neepsend Lane
Sheffield
S38AU

Full instructions can be found on the returns form here. Customers are responsible for the cost of returning items to us unless your order was cancelled under the UK Distance Selling Regulations, or if the order was faulty or incorrect.

Please do not return clearly worn goods, we will not accept items that have been washed or sprayed with perfume of any kind. 

Clothing Sizes

Size guides

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Please bare in mind we print every t-shirt to order, so try and get the size right first time : ). We've tried our best to provide accurate sizing guides, you can find these on each product page, so take a little extra time to get the right fit - it's for both our benefits!

Sponsorship

Do we sponsor people?

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As much as would love to sponsor people, unfortunately we cannot afford it (one day!!). Instead, we often hook people up with free gear - if they fit the criteria of a rad representative for the Banana Clan.

Otherwise, drop us a nice note in your order, and we'll make sure to hook you up with stickers. Oh, and don't forget to tag us on social media for a chance to feature on any of our platforms & Clan Section 

Big love from the Banana Bro's!

VeeLoop

VeeLoop

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VeeLoop is a payment approval service that enables young people to shop online safely and independently whilst giving parents visibility and control.
Kids and teens are constantly online and want to choose their own purchases, but often don’t have the means to pay. That’s where VeeLoop comes in – so they can enjoy the benefits of online shopping in a safe way, with the guidance of their parents.
VeeLoop is easy to use – just fill your basket, click ‘pay with VeeLoop’ and enter your parent’s email address; they receive your basket, approve and pay – that’s it!

How does VeeLoop work?

VeeLoop works as a payment approval service by sending the teen’s basket to the parent for review and payment. Only the parent provides payment information and delivery details, protecting the young person’s personal details.
• The teenager fills up a basket in the normal way. When they get to the checkout, they choose ‘Pay with VeeLoop’.
• The teen simply enters their email address and the parent’s email address and hits send. The basket is now sent to the parent.
• The parent is notified by email. They sign in to VeeLoop.com to view the basket and complete the checkout and payment process. Parents can check orders anywhere, whenever they are ready.
Does the parent control what is purchased?
The parent receives an email with each order the teen creates and reviews it, approving or rejecting each item before proceeding to checkout. Parents can let their child know reasons why an item is rejected, and their account will keep a list of rejected items for future reference – for example birthday or Christmas presents.

How are personal and payment data handled?

VeeLoop take data protection and privacy very seriously. The child only provides an email address to VeeLoop and this information is not shared with anyone else. Only adults provide personal and payment details. VeeLoop processes the payment through secure gateway, Stripe. VeeLoop sends through the order, delivery address and confirmation of payment to the shop for order fulfilment.

Is VeeLoop free to use?

Yes, the service is free for parents and teens to use, just pay for the items and delivery as

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